Developing Assertiveness in the Workplace

Overview

The purpose of the training is for staff to examine and evaluate their own behaviour to others and if necessary to modify it in such a way that improved communication is likely to result.

We take an interactive, sometimes challenging, approach, using a variety of teaching models including lecturer input, individual exercises and group exercises. These all help to explore recognised models of human behaviour and the effect of different communication styles on others.

Who Should Attend?

This course is ideal for staff who want to strengthen their assertiveness skills and better understand how their behaviour influences others.

Whether you are naturally quiet and reserved or tend to adopt a more direct or forceful approach, this training provides practical tools to help achieve a balanced, confident and professional communication style.

Learning Outcomes

By the end of the session, delegates will be able to:

• Recognise and define three common behaviour patterns and understand their impact on themselves and others
• Identify practical ways to positively modify behaviour
• Explore techniques for developing a more constructive attitude
• Understand the key benefits of assertive communication within the workplace
• Apply effective assertiveness techniques to improve confidence, communication and working relationships